CRM development and business automation in Tashkent
CRM development and business automation in Tashkent for companies that have outgrown spreadsheets and work chats. We build a CRM system around your processes: requests, customers, deals, payments and staff tasks live in one place, and the system takes over the routine. Business management systems like this save hours of work every week.
The first consultation is free.
What a CRM rollout includes
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Process review
We map how requests, sales and customer service work today and decide what to automate first.
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A CRM built around your logic
Customer cards, a sales pipeline, statuses, tasks and staff roles — the way your business actually works.
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Business process automation
Automatic stages, notifications and reminders instead of manual checks and repetitive actions.
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Reports for management
Sales, staff workload and lead sources in clear reports, without stitching spreadsheets together by hand.
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Integrations via API
We connect the CRM to your website, Telegram bot and other services you need, so data never has to be copied by hand.
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Data migration and training
We move your customer base over from spreadsheets and show the team how to work in the new system.
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Support and growth
After launch we keep extending the system as the business grows: new reports, roles and integrations.
Who a CRM system is for
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Training centers and private schools
Students, groups, schedules, attendance and payments in one system.
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Driving schools
Students, instructors, the driving lesson schedule and payment tracking.
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Beauty salons and barbershops
Online booking, stylist workload, visit history and client reminders.
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Restaurants and cafés
Orders, delivery, regular guests and accounting by shift.
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Retail
Customer base, orders and repeat sales.
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Property developers
Buyer enquiries, unit reservations and the sales team’s work.
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Event companies
Requests, contractors, team tasks and deadlines for every event.
What business process automation solves
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Requests get lost in messengers
Enquiries from the website and Telegram go straight into the CRM, and every request has an owner.
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Management can’t see the full picture
Sales and staff reports build themselves, with no manual spreadsheet work.
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Staff spend their time on routine
Reminders, status changes and standard messages run automatically.
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Off-the-shelf CRMs don’t fit
We build the system around your processes instead of bending your business to someone else’s logic.
How a CRM rollout works
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You send a request
Through the form on the site, on Telegram or by phone. A couple of sentences about the task is enough to start.
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We get in touch and clarify the task
We look into your processes, goals and constraints and align expectations before any work begins.
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We design the solution and the roadmap
We agree on the structure, visual direction, timeline and stack, so the work moves in one agreed direction from the start.
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We launch, test and keep improving
We don’t disappear after release: we watch quality, refine the interface and grow the product together with your business.
Why Optimatrix
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Engineering approach
We understand the business logic first and write code second. The solution is designed around your task, not squeezed into a template.
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Transparent timelines and roadmap
Before we start, you see the stages and the timeline. At every stage it is clear what is done and what comes next.
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One team for the whole cycle
Design, frontend and backend are built by one team, so nothing gets lost in hand-offs between contractors.
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Free first consultation
We discuss your task and possible solutions before any work starts, with no obligation on your side.
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Russian, Uzbek, English
We work in whichever language suits you and your team.
CRM and automation FAQ
Why build our own CRM instead of using a ready-made one?
A ready-made CRM works well when your processes match its logic. If you have to adapt to the system, keep part of the data in spreadsheets or pay for features you don’t need, a CRM built around your processes is the better fit. We will tell you honestly which option suits you.
How much does CRM development cost?
It depends on the number of processes, roles, reports and integrations. You can start with the key features and add the rest in stages, so the system becomes useful sooner. We give an estimate once we have looked at the task.
Can you move our data over from spreadsheets?
Yes. We transfer your customer base and history from spreadsheets so the team does not start in the CRM from scratch.
Can you extend the CRM we already use?
If the system has an API, it can be connected to your website, bot and other services. If it cannot be extended, we will suggest moving to a custom solution.
Is a CRM worth it for a small business?
Yes. Small and medium-sized businesses are our core clients. Even for a small team, a CRM means no lost requests and a clear view of how sales are going.
What do you need from us to start?
Time with key staff to walk through the processes, examples of the documents and spreadsheets you use now, and a list of what gets in the way the most.
What happens after launch?
We help the team move to the new system, fix any issues we find and keep developing the CRM together with your business.
Let’s bring order to your processes
Tell us how you work with customers today and we will suggest what to automate first. The first consultation is free.
Other services
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IT consulting
IT audits, CRM and stack selection, a digitalization plan. Honest, no fluff.
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Website development
Landing pages, corporate websites and online stores built from scratch. Pixel perfect, fast loading.
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Mobile apps and Mini Apps
iOS and Android apps and Telegram Mini Apps — from an idea to a product people use every day.
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Telegram bots
Bots for requests, orders, client bookings and staff tasks — right inside the messenger.
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UX/UI design
Interfaces for websites, apps and CRM systems, designed around data and user psychology.
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Backend and API
Reliable server-side solutions and APIs for websites, apps, CRM systems and bots.